COVID hours: OPEN Monday-Friday 9-5
When COVID first emerged we were advised by the CVBC to postpone all non emergency surgery and we didn’t have the staff to accommodate any elective procedures either. This meant cancelling many elective surgeries (including spay/neuters). We have continued to add patients to the surgery wait list each day and are working hard to get through them all.
There are still many patients on our wait list and it will be months before we are able to accommodate all of the patients for surgery. We understand the frustration of not knowing when we will be able to schedule the surgery for your pet and we want you know that you have not been forgotten
We are currently booking elective surgery only a few weeks in advance to allow us to triage our surgery schedule to allow for emergency surgeries to happen on short notice (ie- cancerous tumors, foreign body surgeries, bite wounds, lacerations), so although you are on the wait list, you likely won’t hear back from us for about 3-4 months. If you are flexible in your schedule, we may be able to fit you in short notice if there is a cancellation.
Please discuss a plan for caring for a sexually mature pet during your puppy/kitten vaccine appointments with your veterinarian to avoid unwanted pregnancy.
We are evaluating our doctor’s schedule to see if we can offer additional surgery time in the coming months, while making sure we have the appropriate staff support and allowing enough medical appointments for our patients.
Please know that quality patient care is, and always will be, our primary focus so we will not book more patients in for surgery than what we can safely handle for the doctors and nurses in a day.
We thank you for your continued support and understanding as we navigate through these challenging times together.
Thank you to our clients for all for your continued support and understanding over the past few months. We understand your anxiety not being present with your pet in the building, but we appreciate that you’re all following our wishes and safety measures and it’s been going very well. We plan to continue moving forward for this fall and winter with the protocols we have in place. We are trying to limit our contact with the public so that we can stay open during this pandemic. We can’t imagine how devastating it would be to our clients and patients if we needed to be closed for 2 weeks or more due to covid-19 exposure, so here is a summary of our protocols:
Vet appointments: Curbside appointments – we still ask that you contact the clinic when you arrive – either by phone or just give our front greeter a wave outside the 2 front doors if there’s no line-up. We will have your vet phone to discuss what’s happening with your pet, then bring in your pet into the building and do the exam, diagnostic tests and treatments and ask you to wait in your vehicle or run a quick errand (please don’t enter the building). Please bring your cell phones and answer if the number is blocked – many of our vets are using their cell phones with their numbers blocked when our phone lines are busy. If you don’t have a cell phone, don’t worry – we will speak with you outside. Just in case we do need your help with your pet, please bring a mask as there are times that we do exams outside with you present to help. And bring an umbrella on rainy days.
Food/medication pick-ups: Please pre-order your food and medication prior to coming to the clinic – we are still a veterinary hospital first and priority is still given to injured and sick pets, so we need to manage the traffic in and out of our parking lot. Payment is still over the phone or by e-transfer if possible and then a scheduled pick up time is set. When you arrive for that scheduled pick up time, just walk up to the 2 front doors (please don’t enter the building) and give our front greeter a wave (otherwise our phone lines get tied up and our scheduled vet appointments can’t get through) – she will then come outside and get your order ready for you and place it on one of the carts just outside the building.
Euthanasia’s: We do allow people to be with their pets when saying good-bye during the euthanasia appointment when possible. We still have limited appointment spaces and there will be times when this isn’t possible, but we do our best to accommodate your wishes. You will be asked to follow our safety protocol that is outlined over the phone or by email prior to your appointment.
Demonstrations: There are times when clients do need to enter the building for certain circumstances, such as learning how to administer insulin or fluid therapy. These are scheduled as needed by our staff.
Hours of operation: Monday thru Friday, 9am-5pm
Again, thank you for understanding that we are really trying to do our best and as much as we can handle every day, and understanding that waiting during this pandemic is inevitable. We still have wait times for elective surgeries and appointments so be sure to book well in advance. We appreciate all of your patience, Jen Halverson, Ian Lawrie and Sarah Shipp.
Since Mar 18/20 our waiting room has been closed and at this point it must remain that way. Here is an updated summary of our continued protocols. They are subject to change as we are constantly working to improve the protocols and service but keep you safe. We are exploring ways to have you in the building safely in the future, with the focus on euthanasia to start. As always, we ask that you stay home and not come to the clinic if you are sick, self-isolating or have travelled. If you are sick please advise us prior to your appointment so that we can take necessary precautions with your pet.
What to expect with food/medication:
Please allow 5-7 days for food and medication.
To place your food/medication order, please phone 250-591-4050. We are asking for pre-payment with VISA, Mastercard, or AMEX over the phone. E transfer is also available – it is auto deposit at email@example.com
We then schedule a pick up time for you so that we can keep our parking lot safe and also eliminate long wait times. We strongly discourage same day pick-ups of food and medication as that is reserved for animals in the hospital that are sick or injured.
What to expect with curbside appointments:
Please expect 1-1.5 hours for an exam appointment from start to finish.
Our waiting room and exam rooms will continue to be closed to clients as we are unable to provide the 6 foot social distancing requirement. Please bring your cell phone with you and phone the clinic at 250-591-4050 once you have arrived in our FRONT (regular) parking lot and give the receptionist your phone number.
Your veterinarian will then phone you and listen to your concerns about your pet, discuss the treatment plan and give you a rough estimate to costs of any procedures. Any consent is verbal over the phone – you will not be asked to sign any paperwork and we cannot accept your paperwork into the clinic. Please email us any important documentation you wish us to have prior to your appointment at firstname.lastname@example.org
If you do not have a cell phone, then please wait at the signs up front and get the attention of our receptionists with a friendly wave.
We will then guide you to one of our caged entrances (front and back of the building) respecting your 6’ bubble and ours. We will ask you to remove your dog’s leash so that we can put ours on once they are safely inside the caged area. For cats – please be sure that they are in a sturdy carrier.
Your veterinarian will perform the exam, treatments and any procedures inside the building without you present. They will then phone you when it is complete and direct you to an entrance to pick up your pet.
A receptionist will ask for payment with VISA, Mastercard, or AMEX over the phone. E transfer is also available – it is auto deposit at email@example.com
A receptionist will then dispense any medication with your receipt by placing it in a bag and directing you to one of the metal carts outside the front of the building.
Public update June 4, 2020:
We are currently following orders set out by WorksafeBC, CDC and our Veterinary regulatory bodies (CVBC and CVMA). We understand that Vancouver Island has weathered this storm particularly well, however we need to follow these province wide mandates.
Our building will remain closed to the public until the covid-19 crisis is over. Given WorksafeBC guidelines, it is not currently possible for us to maintain social distance in our waiting room, reception area and examination rooms. For the safety of all, the process will remain as is for now. As previous, please inform our staff if you or anyone in your household are sick, self-isolating or quarantining so we can take the appropriate precautions.
Many of our staff have returned to work, and as always we are committed to providing quality care to our patients and clients. To provide the level of care that we want, scheduled appointments will be seen first, emergencies will be triaged as resources permit. Walk in appointments are discouraged.
We are now able to start booking of more routine procedures and restart preventive medicine practices. As such vaccination, blood testing, dentistry and spay/neuter appointments can now be booked. Please understand that we had to postpone a lot of procedures and we are working hard to clear the back log. This will take some time.
We are no longer experiencing as many COVID related shipping delays, nor as many food and medication shortages. There is currently no need to stockpile food and medications. Currently we recommend ordering food and medications 1 week in advance of need. Contactless payments are still preferred over the phone only by Visa, Mastercard or American Express. Prepayment helps everything go more smoothly for curbside pickups. Currently we are still scheduling pickups of medication and food to control the safety of our parking lot and to enforce social distancing.
Our hours of operations as of June 1, 2020 are 9:00am-5:00pm, Monday thru Friday. We will remain closed on Saturday and Sunday.
Thank you again for your continued support and understanding,Dr. Jen Halverson, Dr. Ian Lawrie and Sarah Shipp.
June 1, 2020
As staff return to work, we have been able to expanded hours again today. Current hours are Monday to Friday 9 - 5. We are now permitted to offer more routine procedures such as spay/neuter and dentistry. We are dealing with a huge backlog. Please understand we are doing everything we can to catch up. The physical building is still closed to public access. There are currently no specific backlogs for food or medications, but due to volume we are still needing to schedule pick-up times.
May 4, 2020
We are getting close! Hours are expanded today 9:00-4:30 Monday to Friday for now. Currently we are under the direction of our governing body to provide only essential service. Hopefully we will be able to offer elective procedures soon. We are still operating with limited staffing levels so please help us by planning ahead.
April 21, 2020
We are run off our feet. Please be patient.
Reception is working hard to ensure your pets get their food and medications. Our scheduled pick up policy is in place to ensure a safe working environment, a safe parking lot, and priority for critical medications. As we try our best to fill your orders, PLEASE give 7 days notice when you are running low on food and medications. Your understanding is appreciated.
The doctors and nurses are dedicated to providing urgent care to your pets. Understand that we still need to establish an evaluation of your pet's problem. Your pet's care will start with a phone consultation, and where required will involve an office visit. Critical patients will will be given priority, non-critical illness may be delayed. Please understand we will provide additional services as soon as we are able to.
April 9, 2020
We are here to help as much as we can. For guidance see Triage Tool
We are starting every patient with a PHONE CONSULTATION. Be prepared to email photos or videos to firstname.lastname@example.org
EMERGENCY conditions - breathing issues, seizures, fainting, eye problems, pain & suffering, dental infections/fractures, trauma etc. - can be seen at the hospital following phone consult.
CASE MANAGEMENT - on going patient care. Heart conditions, diabetes, allergies and ear problems, minor diarrhoea & vomiting, etc. May or may not be seen at hospital following phone consultation.
time sensitive vaccines for puppies and kittens, including first sets of vaccinations. At risk Rabies patients.
We are currently filling all food and medication prescriptions for patients with a current Veterinary/Patient/Client Relationship. If we have not seen your pet recently we may need to do a Phone/Telemedicine Consultation to renew medications.
April 2, 2020
Public update April 2 2020:
We are following our regulatory bodies guidelines (CVBC and CVMA) regarding which services we can offer at this time – please see their websites if you have a need for further information.
Our building will remain closed to the public until the covid-19 crisis is over.
Please inform our staff if you or anyone in your household are sick, self-isolating or quarantining so we can take the appropriate precautions.
Emergencies are still seen but again we need to speak on the phone prior to your arrival at the hospital so that we can prepare.
We start most appointments with a phone consult and if it’s deemed necessary to see your pet, then strict protocols are still followed according to public health’s social distancing mandate – please continue to respect the 6’ social distancing rule and be patient with our staff.
We are happy to announce that we are able to book time sensitive vaccines for puppies and kittens at this time, including first sets of vaccinations. We have gone through our cancelled appointments and if you haven’t been contacted, please phone the clinic to book your appointment now. We are also trying to accommodate adult dogs and cats that are due for Rabies vaccines ONLY when they have significant risk – we are not updating Leptospirosis, Bordetella or Distemper/Parvo vaccination in adult dogs at this time.
We are still not able to perform elective surgeries (spay/neuter) at this time.
We are able to perform dental surgery at this time, however resources are still limited. We have gone through our cancelled dental procedures and are contacting the more serious cases first – please be patient as we are only able to perform 2-3 procedures per week at this time.
We are still experiencing shipping delays and recommend that you order necessary food and medication ~ 2 weeks before you need it – we are limiting medications to a 1-2 month supply in some cases when limited stock is available. Payments are still over the phone only by Visa, Mastercard or American Express and we are scheduling pickups of medication and food to control the safety of our parking lot. Please expect delays of several days and up to 1 week before being able to pick up what you ordered.
Our hours of operation next week are 9:30am-3:30pm, Monday thru Thursday (closed for Good Friday, Saturday and Sunday)
Thank you again for your continued support and understanding,
Dr. Jen Halverson, Dr. Ian Lawrie and Sarah Shipp.
As of March 26, 2020
Veterinary service has been declared an essential service by the BC government. If staff remain healthy and the risk remains low, we will be able to remain open. Please be aware there are strict protocols in place and there are limitations to service at this time. PLEASE respect 6' or 2m personal space. Thank you for your continued understanding and support.
March 25, 2020
Effective immediately - CLOSED SATURDAY and SUNDAY
New hours for NEXT week.
With the world changing so quickly, we have to continually change our protocols and procedures. We do this with heavy hearts and we are sorry but we have to limit our appointments to life threatening emergencies and euthanasia’s, with telephone consultations for ill and painful pets as much as possible.
We are no longer able to offer any vaccination services – this was a difficult decision for all of us here but we simply don’t have the resources at this time. **Please keep your unvaccinated puppies and kittens inside your home and your yard to prevent the risk of parvo, distemper and panleukopenia**. We will continue to update our website and Face book page and will let you know when we are able to offer more services. We will be making accommodations to ensure your pet can have a complete vaccination series once it’s safe to do so.
**We are now having dogs and cats enter our building or having treatments performed in our gated area in our back staff parking lot** Dogs and cats no longer enter through the front doors – we are doing this to keep them safer so they don’t get away from you when you drop them off. All dogs must be on leash and all cats must be in carriers. We need to continue to limit our contact with the public so that we aren’t exposed to COVID, so please still respect the 6 foot social distancing rule. We ask that you enter the gate with your pet, then secure the gate and leave the enclosed area so that we can enter and perform the necessary treatment or take your pet into the building. Then we will instruct you to enter the gate when we are 6 feet away and have you go and secure your pet in your vehicle. We will disinfect the gate between clients and patients.
We have limited staff and capabilities and are doing our absolute best to continue to offer these limited services. Our focus this week and over the next few days has been to provide patients with enough medication to last a month in the event that we have a covid exposure and are forced to close. Please check your supplies and phone if you have a shortage – we don’t want any hoarding but want to be sure you don’t run out either. Food and medication pick-ups are still done in the front regular parking lot. Please phone 1-2 weeks ahead when you need a refill of medication as we continue to have shipping delays.
Thank you again for all of your understanding and concern – we are getting so much positive feedback.
Stay safe and take care, Dr. Jen Halverson, Dr. Ian Lawrie and Sarah Shipp.
March 24, 2020
Please note the following changes to our business hours
Monday - Friday: 9:30am - 4:30pm
Saturday: 9:30am – 4:30pm
Thank you for understanding, stay safe.
Sarah Shipp, Dr. Jen Halverson and Dr. Ian Lawrie.
March 20, 2020
We are now stopping all walk-in’s for food/medication pickups, vet appointments and general inquiries **Please phone 250-591-4050 prior to visiting the clinic including emergencies**
All medication and food must be pre-ordered and prepaid on Visa, Mastercard or American Express – we will not be keeping your card on file, so be prepared that you will need to give us the number for every transaction. We are no longer accepting cash or debit. Please realize that there are backorders and shipping delays, so you will likely need to wait a week for your order to be processed. We are also prioritizing medications – most urgent such as insulin, heart medications prior to less urgent medications. We are scheduling pickups of medication and food now as well – limited to 2 pickups per 15 min time period – this is to allow safe use of our parking lot for staff, pets and patrons.
All vet appointments must be scheduled – even emergencies must contact the clinic by phone prior to coming in so that we may prepare. We are triaging our patients and tending to the emergent, sick, painful and injured pets first. We are still accommodating puppy and kitten booster vaccines that are time sensitive but all other vaccines and annual health checks and non-emergent appointments will be delayed until the COVID crisis is over and we have the resources to handle the demand. Any appointment that can be performed over the phone and Facetime will be done in that manner to limit exposure – regular exam fees apply.
We appreciate your patience, understanding and respect as we are doing our best to stay open to serve you – expect delays on the phone and responses to messages left via email or voicemails.
Also a reminder that all cats must be in carriers and dogs must be in a carrier or on a leash for their appointments – be sure to tighten your dog’s collars to prevent them from becoming loose in the parking lot.
Thank you for understanding, stay safe.
Sarah Shipp, Dr. Jen Halverson and Dr. Ian Lawrie.
March 18, 2020
With the current ever changing COVID-19 situation and for the safety of your families, our staff and the community we have made some adjustments to our daily operations at Chase River Veterinary Hospital.
***PLEASE DO NOT ENTER THE BUILDING UNDER ANY CIRCUMSTANCE***
We have closed the doors to the building to not allow public access – instead we are meeting you in the parking lot – respecting the 2 meter, 6 foot distancing suggestions set out by world health organization. We are limiting our exposure to the general public and vice versa, so that we can continue to stay open to serve you and your pet in emergency situations.
We ask all clients who are visiting our hospital to remain in their vehicle and call us when they arrive for appointments, tech appointments, pet food and product purchases.
When we are ready to see your pet, a member of our team will come to your vehicle with a leash, while you remain outside or in your vehicle. We will then take a brief history and your contact information. The veterinarian will phone you and discuss a treatment plan for you after examining your pet, so please be sure to bring your cell phone.
We realize this is inconvenient, however the clinic would like to remain open for as long as possible to offer service to your pets. We feel that this is the best way to achieve this.
If you are sick (especially coughing/fever, etc) or you have travelled through any airport or suspect you may have been exposed to COVID-19 we ask that you inform our staff so additional safety measures can be taken.
We will be limiting appointments to time dependent follow ups, sick pets, euthanasia and emergencies for our own clients only – all non-emergent appointments currently booked will be contacted and cancelled. Please continue to follow us on Facebook as we will post updates when we can reschedule those appointments. If you are requiring medication please phone ahead as much as possible so that we can get your medication or food ready ahead of time – we are limited in supplies.
We currently ask that you pay over the phone or using our portable debit credit machine – we are disinfecting the machine between patrons.
Don’t forget that there are also three mobile vets in our area that are also still tending to urgent/emergent cases – Dr. Jessica Semper, Dr. Tyler Stitt of Winchelsea Vet Services and Dr. Tom Sholseth.