CRVH Action Plan for COVID-19

CRVH Protocol for COVID Mar 18/20
With the current ever changing COVID-19 situation and for the safe

April 9, 2020.

We are here to help as much as we can. For guidance see Triage Tool

We are starting every patient with a PHONE CONSULTATION. Be prepared to email photos or videos to

EMERGENCY conditions - breathing issues, seizures, fainting, eye problems, pain & suffering, dental infections/fractures, trauma etc.  - can be seen at the hospital following phone consult. 

CASE MANAGEMENT - on going patient care. Heart conditions, diabetes, allergies and ear problems, minor diarrhoea & vomiting, etc.  May or may not be seen at hospital following phone consultation. 


time sensitive vaccines for puppies and kittens, including first sets of vaccinations. At risk Rabies patients.


We are currently filling all food and medication prescriptions for patients with a current Veterinary/Patient/Client Relationship. If we have not seen your pet recently we may need to do a Phone/Telemedicine Consultation to renew medications. 

April 2, 2020.

Public update April 2 2020:

We are following our regulatory bodies guidelines (CVBC and CVMA) regarding which services we can offer at this time – please see their websites if you have a need for further information.  

Our building will remain closed to the public until the covid-19 crisis is over.

 Please inform our staff if you or anyone in your household are sick, self-isolating or quarantining so we can take the appropriate precautions.

Emergencies are still seen but again we need to speak on the phone prior to your arrival at the hospital so that we can prepare.  

We start most appointments with a phone consult and if it’s deemed necessary to see your pet, then strict protocols are still followed according to public health’s social distancing mandate – please continue to respect the 6’ social distancing rule and be patient with our staff.  

We are happy to announce that we are able to book time sensitive vaccines for puppies and kittens at this time, including first sets of vaccinations.  We have gone through our cancelled appointments and if you haven’t been contacted, please phone the clinic to book your appointment now. We are also trying to accommodate adult dogs and cats that are due for Rabies vaccines ONLY when they have significant risk – we are not updating Leptospirosis, Bordetella or Distemper/Parvo vaccination in adult dogs at this time.

We are still not able to perform elective surgeries (spay/neuter) at this time. 

We are able to perform dental surgery at this time, however resources are still limited.  We have gone through our cancelled dental procedures and are contacting the more serious cases first – please be patient as we are only able to perform 2-3 procedures per week at this time.

We are still experiencing shipping delays and recommend that you order necessary food and medication ~ 2 weeks before you need it – we are limiting medications to a 1-2 month supply in some cases when limited stock is available.  Payments are still over the phone only by Visa, Mastercard or American Express and we are scheduling pickups of medication and food to control the safety of our parking lot.  Please expect delays of several days and up to 1 week before being able to pick up what you ordered.  

Our hours of operation next week are 9:30am-3:30pm, Monday thru Thursday (closed for Good Friday, Saturday and Sunday)

Thank you again for your continued support and understanding, 

Dr. Jen Halverson, Dr. Ian Lawrie and Sarah Shipp.

Mar 26, 2020.

 As of March 26, 2020 Veterinary service has been declared an essential service by the BC government. If staff remain healthy and the risk remains low, we will be able to remain open. Please be aware there are strict protocols in place and there are limitations to service at this time. PLEASE respect 6' or 2m personal space. Thank you for your continued understanding and support. 

Mar 25, 2020.

Effective immediately - CLOSED SATURDAY and SUNDAY

New hours for NEXT week. 

Monday-Friday 9:30-3:30

Mar 25, 2020.

With the world changing so quickly, we have to continually change our protocols and procedures.  We do this with heavy hearts and we are sorry but we have to limit our appointments to life threatening emergencies and euthanasia’s, with telephone consultations for ill and painful pets as much as possible.  

We are no longer able to offer any vaccination services – this was a difficult decision for all of us here but we simply don’t have the resources at this time.  **Please keep your unvaccinated puppies and kittens inside your home and your yard to prevent the risk of parvo, distemper and panleukopenia**.   We will continue to update our website and Face book page and will let you know when we are able to offer more services.  We will be making accommodations to ensure your pet can have a complete vaccination series once it’s safe to do so.   

**We are now having dogs and cats enter our building or having treatments performed in our gated area in our back staff parking lot**  Dogs and cats no longer enter through the front doors – we are doing this to keep them safer so they don’t get away from you when you drop them off.   All dogs must be on leash and all cats must be in carriers.  We need to continue to limit our contact with the public so that we aren’t exposed to COVID, so please still respect the 6 foot social distancing rule.  We ask that you enter the gate with your pet, then secure the gate and leave the enclosed area so that we can enter and perform the necessary treatment or take your pet into the building.  Then we will instruct you to enter the gate when we are 6 feet away and have you go and secure your pet in your vehicle.  We will disinfect the gate between clients and patients.  

We have limited staff and capabilities and are doing our absolute best to continue to offer these limited services.  Our focus this week and over the next few days has been to provide patients with enough medication to last a month in the event that we have a covid exposure and are forced to close.   Please check your supplies and phone if you have a shortage – we don’t want any hoarding but want to be sure you don’t run out either.  Food and medication pick-ups are still done in the front regular parking lot.  Please phone 1-2 weeks ahead when you need a refill of medication as we continue to have shipping delays.  

Thank you again for all of your understanding and concern – we are getting so much positive feedback.

Stay safe and take care, Dr. Jen Halverson, Dr. Ian Lawrie and Sarah Shipp.

Mar 24, 2020.

Please note the following changes to our business hours


Monday - Friday: 9:30am - 4:30pm

Saturday: 9:30am – 4:30pm

Sunday: Closed

Thank you for understanding, stay safe. 

Sarah Shipp, Dr. Jen Halverson and Dr. Ian Lawrie.

Mar 20, 2020.


We are now stopping all walk-in’s for food/medication pickups, vet appointments and general inquiries
**Please phone 250-591-4050 prior to visiting the clinic including emergencies**

All medication and food must be pre-ordered and prepaid on Visa, Mastercard or American Express – we will not be keeping your card on file, so be prepared that you will need to give us the number for every transaction. We are no longer accepting cash or debit. Please realize that there are backorders and shipping delays, so you will likely need to wait a week for your order to be processed. We are also prioritizing medications – most urgent such as insulin, heart medications prior to less urgent medications. We are scheduling pickups of medication and food now as well – limited to 2 pickups per 15 min time period – this is to allow safe use of our parking lot for staff, pets and patrons.

All vet appointments must be scheduled – even emergencies must contact the clinic by phone prior to coming in so that we may prepare. We are triaging our patients and tending to the emergent, sick, painful and injured pets first. We are still accommodating puppy and kitten booster vaccines that are time sensitive but all other vaccines and annual health checks and non-emergent appointments will be delayed until the COVID crisis is over and we have the resources to handle the demand. Any appointment that can be performed over the phone and Facetime will be done in that manner to limit exposure – regular exam fees apply.

We appreciate your patience, understanding and respect as we are doing our best to stay open to serve you – expect delays on the phone and responses to messages left via email or voicemails.

Also a reminder that all cats must be in carriers and dogs must be in a carrier or on a leash for their appointments – be sure to tighten your dog’s collars to prevent them from becoming loose in the parking lot.

Thank you for understanding, stay safe. 

Sarah Shipp, Dr. Jen Halverson and Dr. Ian Lawrie.

Mar 18, 2020.

With the current ever changing COVID-19 situation and for the safety of your families, our staff and the community we have made some adjustments to our daily operations at Chase River Veterinary Hospital.


We have closed the doors to the building to not allow public access – instead we are meeting you in the parking lot – respecting the 2 meter, 6 foot distancing suggestions set out by world health organization.  We are limiting our exposure to the general public and vice versa, so that we can continue to stay open to serve you and your pet in emergency situations.  

We ask all clients who are visiting our hospital to remain in their vehicle and call us when they arrive for appointments, tech appointments, pet food and product purchases.

When we are ready to see your pet, a member of our team will come to your vehicle with a leash, while you remain outside or in your vehicle.  We will then take a brief history and your contact information. The veterinarian will phone you and discuss a treatment plan for you after examining your pet, so please be sure to bring your cell phone.

We realize this is inconvenient, however the clinic would like to remain open for as long as possible to offer service to your pets.  We feel that this is the best way to achieve this.

If you are sick (especially coughing/fever, etc) or you have travelled through any airport or suspect you may have been exposed to COVID-19 we ask that you inform our staff so additional safety measures can be taken.

We will be limiting appointments to time dependent follow ups, sick pets, euthanasia and emergencies for our own clients only – all non-emergent appointments currently booked will be contacted and cancelled.  Please continue to follow us on Facebook as we will post updates when we can reschedule those appointments.  If you are requiring medication please phone ahead as much as possible so that we can get your medication or food ready ahead of time – we are limited in supplies.

We currently ask that you pay over the phone or using our portable debit credit machine – we are disinfecting the machine between patrons.

Don’t forget that there are also three mobile vets in our area that are also still tending to urgent/emergent cases – Dr. Jessica Semper, Dr. Tyler Stitt of Winchelsea Vet Services and Dr. Tom Sholseth.