Telehealth

What is Smart.Vet?

After Hours Support

Smart.Vet is a veterinary virtual care company. They act as an extension of our hospital, providing remote care to pet owners after hours. The Smart.Vet team is available 24/7/365. They are highly trained and experienced. Both the technicians and veterinarians have the same level of training and education as our team in the hospital. Their team of veterinarians and RVTs can accommodate care by phone & video.

When contacting Smart.Vet you will initially speak with a registered veterinary technician/technologist who will direct you and your pet to the appropriate level of care. If your pet’s symptoms indicate the need for immediate in person care, their team will coordinate this on your behalf. Otherwise the RVT will assist you in scheduling a virtual consultation with a licensed veterinarian.

There is no fee to speak with an RVT. Fees apply when a virtual consultation is conducted with a veterinarian. The cost of a consultation is $130. The fee increases to $150 in the evening and on holidays.

Call Smart.Vet at 778-743-4351 for free triage by an RVT.

What if a prescription is required?

After completing a consultation with you and your pet, the Smart.Vet veterinarian may prescribe medications. Prescriptions can be sent to a human pharmacy or a veterinary hospital depending on the type of medication. Their team will coordinate this on your behalf. If the medications can be dispensed through a human pharmacy, you may request a preferred location. A $30.00 prescription fee will apply. 

Additional note: Medications are paid for at the dispensing location.

What if the Smart.Vet veterinarian recommends immediate in person care post consultation?

On average, 70% of cases can be supported virtually. In the event a Smart.Vet veterinarian performs a consultation and deems immediate in person care to be in your pet’s best interest, a transfer will be coordinated on your behalf. Their team will locate the closest available option while you focus on your pet. Once an in person option is secured their team will follow up with you regarding next steps.